CASE MANAGER JOB DESCRIPTION
Under direction performs professional social work with senior citizens and/or families to obtain health, financial and social services; provides assessments and develops and
implements case management plans; performs related duties as required.
Employees at this level receive only occasional instruction or assistance as new or unusual
situations arise and are fully aware of operating procedures and policies within the department.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from professional or management staff.
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following:
- Assist in the recruitment, training, supervision, and support of volunteers.
- Build and maintain positive working relationships with co-workers, other city employees and the public using principles of good customer service.
- Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop and create a
cost effective care plan.
- Conduct site visits to clients' homes.
- Determine need for and conduct inter-agency and/or family conferences.
- Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
- Develop support systems to meet client needs by identifying and coordinating a variety of available services.
- Develop, prepare and present training and educational programs/workshops.
- Evaluate client risk and assess need for immediate intervention.
- Interpret and explain laws, regulations and service programs to elders and others.
- Prepare written reports for funding agency, city, and cooperating agencies.
- Provide supportive counseling and advocacy for clients.
TYPICAL MINIMUM QUALIFICATIONS
- Principles and practices of social work as applied to senior populations.
- Principles and techniques of interviewing, mental health, diagnostic assessment and a variety of counseling methods.
- Medical, psychological, educational, social service, legal, and community resources.
- Signs and symptoms of mental illness and diseases which cause memory loss; family dynamics, and human behavior related to the aging process.
- Cultural influences on behavior in a multicultural community.
- Laws and regulations regarding elder abuse and functions of public assistance and social service systems.
- Analyze situations and determine proper course of action by making decisions and utilizing independent judgment.
- Assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psychosocial needs of clients.
- Communicate clearly and concisely, both orally and in writing.
- Conduct home site visits.
- Engage clients in the problem solving process.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Interpret and explain complex laws and regulations to clients and the general public.
- Maintain records and prepare clear, concise, and complete reports.
- Obtain information through questioning; establish and maintain effective casework relationships with clients.
- On a continuous basis, know signs and symptoms of mental illness; understand cultural influences on behavior; identify need
for services; analyze and assess elders and caregivers by active listening and direct observation; intermittently interpret laws,
regulations and elder service programs; problem solve to assess needs of clients; observe seniors for assessment purposes; and explain regulations and findings to clients and families.
- On an intermittent basis, sit, bend, twist, and climb while performing site visits; use telephone, and write or use a keyboard to
communicate though written means; and lift or carry weight of 25 pounds or less.
- Plan, develop, and implement case treatment plans.
- Prepare and implement case management plans.
- Prepare and present training programs and workshops.
- Use a computer, calculator, telephone, and photocopy machine.
- Work with various cultural and ethnic groups in a tactful and effective manner.
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience and Training:
Possession of a Bachelor's Degree from an accredited college or university with major course work in social work, psychology,
counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has
been with senior citizens; or equivalent to a Master's Degree from an accredited college or university with major course work in
social work, psychology, counseling, sociology, nursing, gerontology, or a related field and one year of professional case management experience involving senior citizens and related geriatric issues.
License or Certificate:
Possession of, or ability to obtain, a valid driver's license in your state.
Other licenses and certificates may be required.
This job description can also be found in Word form here.