To provide case management services to eligible clients, in which an individual's needs are identified and the psychosocial, habilitative and medical services designed to meet those needs are located, coordinated and monitored in collaboration with other professional staff.

Supervision Received and Exercised

Supervision is provided by the Public Health Nurse Supervisor responsible for the program.
May provide technical and functional supervision for Eligibility Worker and/or other assigned staff.

Examples of Essential Responsibilities and Duties

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Conducts casework interviews with clients, family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status
Identifies psychosocial, economic and physical needs of clients; assesses and reassesses client's support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.

Develops and implements a case plan that presents intervention strategies to meet client needs including alternat

ive placement, job training, socialization, nursing services, legal and medical intervention and financial assistance according to State and federal regulatory guidelines and budget limitations.

Provides ongoing case management services by conducting home visits, monitoring delivery of services and quality of care, and reassessing client needs including ongoing eligibility for services; tracks client progress and well being, evaluates case plan effectiveness, and effectively manages resources; prevents conflicting case plans and duplication of services.
Refers clients to appropriate community medical, emotional, economic and social support organizations; advocates for or assists the client in obtaining such services.
Provides basic intervention and client and family counseling as required; provides crisis intervention to include responding to emergency calls; reports instances of neglect or abuse to the appropriate authorities; utilizes appropriate controls for individuals who may be aggressive, combative or hostile by following established protocols and policies.
May be responsible for training, supervision and evaluation of the performance of professional and technical staff members.
Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; inputs data.
Explains agency and program rules, regulations and procedures; assists clients in completing required forms and in gathering necessary documentation.
Confers with other divisional professionals and supervisors regarding cases and scheduling and to coordinate activities.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Perform related duties as assigned.

Qualifications

Knowledge of:

Principles and practices of social work and case management techniques used in the assigned program arena.
Federal regulations and state laws applicable to the program assigned.
Contract administration and compliance.
Current information pertaining to the symptoms, control, treatment, and effects of substance abuse, mental illness and family dynamics in families dealing with chronic illness.
Advanced interviewing skills.
Advanced psychosocial assessment skills.
Public and private social services providers within the community and community resources and programs available to clients with identified needs.
Collaborative case planning.
De-escalation and crisis intervention techniques.
Computer applications related to the work including proficiency in Microsoft Word and Excel, and use of basic Access applications.
Record keeping principles and practices; correct business English, including spelling, grammar and punctuation.
Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Programs and eligibility requirements for the Social Security Administration, State Medicaid, County Social Service and Food Stamps, and other relevant programs.

Ability to:

Analyze, interpret, apply and explain applicable complex laws, codes, regulations and procedures.
Assess cases appropriately and utilize the most appropriate community resources to provide effective client services.
Prepare clear and concise reports, correspondence and other written materials.
Operate a computer and software applicable to the position.
Use initiative and independent judgment within established procedural guidelines; organize own work, set priorities and meet critical deadlines.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate exceptionally well orally, in writing and over the telephone.

Experience and Training Guidelines

Experience:

Two years case work experience in a health care facility, a social service agency, or fieldwork.

Training:

Equivalent to a Bachelor's Degree in Social Work or a field closely related to social work.

License or Certificate:

Possession or ability to obtain and maintain an appropriate, valid state driver's license as a condition of employment.
Social worker, or provisional license by the State Board of Examiners for Social Workers required at the time of application.

Working Conditions:

Will visit individual client residences.
Working with individuals having infectious and/or communicable diseases.

This job description can also be found in Word form here

Social Service Network